HD APPAREL CO.
TERMS OF SERVICE AGREEMENT
Effective Date: October 1, 2025
Version: 2.3
Prepared By: HD Apparel Co. Legal & Operations
Approved By: Leadership Team
NOTICE
These Terms of Service govern all work performed by HD Apparel Co.
Payment of any invoice constitutes full acknowledgment, acceptance, and agreement to these Terms of Service, whether or not a separate agreement is signed.
THIS AGREEMENT
This Terms of Service Agreement (“Agreement”) is entered into by and between HD Apparel Co., a South Carolina limited liability company (“Company”), and the client (“Client”).
This Agreement governs all services rendered and products produced by HD Apparel Co., including but not limited to screen printing, embroidery, direct-to-film (DTF) transfers, promotional products, signage, vehicle wraps, and related design or production services.
By approving a quote, approving or signing a mock-up, submitting an order, OR PAYING ANY INVOICE ISSUED BY HD APPAREL CO., the Client expressly agrees to be bound by these Terms of Service. Payment of an invoice constitutes full and irrevocable acceptance of this Agreement.
1. PAYMENT TERMS
1.1 Payment Requirement
All orders require 100% payment upfront prior to the start of design, material ordering, or production.
Clients with pre-approved Net Terms must adhere strictly to their agreed schedule. Net Terms may be revoked at any time at HD Apparel Co.’s discretion.
1.2 Late Fees & Schedule
a. Late payments accrue interest at 1.5% per month (18% APR) beginning five (5) days after the invoice due date.
b. A $25 administrative fee will apply for each 30-day billing cycle an invoice remains unpaid.
c. Accounts more than 45 days past due will be suspended and all work halted until payment is received in full.
d. Accounts more than 90 days past due may be referred to collections or legal counsel. Client is responsible for all collection, legal, and attorney’s fees.
1.3 Accepted Payment Methods
Payments may be made by ACH, cash, certified check, or credit/debit card.
A 3.5% processing fee applies to all credit or debit card transactions.
2. MOCK-UPS & PROOFS
2.1 Approval Requirement
All jobs require written or electronic mock-up approval prior to production.
Approval constitutes full acceptance of design layout, colors, garment style, sizing, spelling, and placement.
2.2 Digital vs. Physical Disclaimer
Digital mock-ups are representations only. Final products may vary due to garment texture, material absorption, ink or thread variance, and production processes. Minor deviations are standard industry variance and do not constitute a defect or basis for refund or reprint.
2.3 Color Matching & Pantone (PMS) Disclaimer
Pantone (PMS) color matching is not included unless explicitly purchased and listed as a line item on the invoice.
If PMS color matching is not purchased, HD Apparel Co. will match colors to the best of its ability using standard inks, threads, or materials. Color variance is inherent and expected.
Color differences on non-PMS jobs do not qualify for refunds, reprints, or credits.
2.4 Post-Approval Changes
Changes requested after mock-up approval will incur additional design or setup fees and may extend turnaround time.
3. TURNAROUND TIME
3.1 Production Commencement
Production timelines begin only after full payment and final mock-up approval are received.
3.2 Standard Turnaround
Standard production turnaround is 10–14 business days. Larger or more complex orders may require additional time.
3.3 Rush Orders (No Guaranteed Dates)
Rush service is subject to production availability and incurs the following surcharges:
25% fee for 7-business-day turnaround
50% fee for 3-business-day turnaround
100% fee for 2-business-day turnaround or less
Custom, same-day, or weekend rush quoted individually
Rush service prioritizes production but does not guarantee a production completion date.
HD Apparel Co. will make commercially reasonable efforts to meet requested deadlines; however, all production timelines are estimates only and are not guaranteed, even when rush fees are paid.
No production deadline is binding unless explicitly stated in writing and signed by an authorized representative of HD Apparel Co.
3.4 Delays
HD Apparel Co. is not responsible for delays caused by:
Late approvals or payments by Client
Supplier shortages or backorders
Shipping carrier delays or service disruptions
Manufacturer defects
Weather events, power outages, labor issues, or force majeure circumstances
4. FEES AND ADDITIONAL CHARGES
Additional fees may apply, including but not limited to:
Artwork & Design Services: $100/hour
Screen Setup: $25 per color per location
Screen Reclaim/Reset: $15 per color
PMS Color Match: $25 per color
Color Change (Same Design): $15 per run
Pre-Production Sample: $50 per location
Neck Tag Printing: $2.00 per garment
Polybagging: $0.50 per garment
Unbagging/Rebagging: $0.25 per garment
Special Placement Prints: $2.00–$4.00 per print
Rush Fees: As defined in Section 3.3
Returned Checks: $50 plus bank penalties
Storage Fees: $25 per week after 30 days
Freight & Taxes: Charged at actual cost
Pricing is subject to change without notice due to material, labor, or market conditions.
5. CUSTOMER-SUPPLIED GOODS
All decoration on customer-supplied goods is performed at the Client’s risk.
HD Apparel Co. is not responsible for damage, shrinkage, dye migration, misprints, or defects on customer-provided items.
A 3% spoilage rate (minimum one item per design) is considered acceptable industry variance. Clients should supply extra garments accordingly.
HD Apparel Co. is not responsible for manufacturer defects, sizing inconsistencies, or dye-lot variations.
6. SHIPPING, PICKUP, AND STORAGE
Shipping costs are the Client’s responsibility unless otherwise stated in writing.
Shipping dates are estimates only and are not guaranteed. HD Apparel Co. does not control carrier performance, transit delays, or service disruptions.
HD Apparel Co. will make reasonable efforts to ship orders by requested dates; however, failure to meet a requested or estimated shipping date does not constitute breach of contract and does not qualify for refunds, credits, or chargebacks.
Risk of loss transfers to the Client once products leave HD Apparel Co.’s facility or are released to a carrier.
Orders not picked up within 30 days may incur a $25 per week storage fee.
Orders unclaimed after 90 days may be deemed abandoned and disposed of at HD Apparel Co.’s discretion.
7. REFUNDS, RETURNS, AND REPRINTS
Minor variations in print placement (±1/4"), ink color, or garment shade are within industry norms and are not defects.
Reprints or refunds are issued only when products materially differ from the approved proof.
Claims must be submitted in writing within 7 calendar days of delivery or pickup.
Subjective dissatisfaction regarding design interpretation, color tone (including non-PMS jobs), or garment fit does not qualify for refund or reprint.
8. WARRANTIES AND LIMITATION OF LIABILITY
8.1 Screen Printing
Warranted for 80 standard wash cycles using cold water and low heat. Heat drying, bleach, or abrasion voids warranty.
8.2 Embroidery
Workmanship warranted for 90 days. Damage from snagging, pulling, or misuse is excluded.
8.3 Direct-to-Film (DTF)
Warranted for 80 wash cycles with proper laundering. Repressing or ironing voids warranty.
8.4 Promotional Products
Covered for manufacturer defects only within 14 days of delivery.
8.5 Signage and Banners
Warranted for 30 days for material or print defect only.
8.6 Vehicle Wraps and Decals
Warranted for 90 days for adhesion failure caused by installation defect only.
8.7 Limitation of Liability
HD Apparel Co.’s liability is limited solely to the amount paid for the order. Under no circumstances shall HD Apparel Co. be liable for indirect, incidental, or consequential damages, including lost profits or missed events.
9. ORDER CANCELLATIONS AND CHANGES
Orders canceled prior to production incur a 15% administrative fee.
Orders canceled after production or material purchase are non-refundable.
All change requests must be submitted in writing prior to production.
10. GOVERNING LAW AND JURISDICTION
This Agreement is governed by the laws of the State of South Carolina.
All disputes shall be resolved exclusively in Charleston County, South Carolina. Client agrees to pay all reasonable attorney’s fees and costs incurred by HD Apparel Co. in enforcing this Agreement.
11. ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between the Parties. No verbal agreements, modifications, or assurances are valid unless made in writing and signed by HD Apparel Co.
12. ACKNOWLEDGMENT AND ACCEPTANCE
By approving a quote, approving a mock-up, submitting an order, OR PAYING ANY INVOICE ISSUED BY HD APPAREL CO., the Client acknowledges that they have read, understood, and agreed to these Terms of Service. Payment of an invoice constitutes binding acceptance of this Agreement.